Support that knows the field
— not just the software.
Adopting a new system is the hardest moment of any rollout. So every InfraPro adopter is paired with an Emeran support engineer — someone who has actually run electrification projects — to guide them through the system on their own work.
Most operators stall at the door of a new system.
InfraPro is the same software we use to run our own electrification projects. It’s genuinely capable — and that capability is exactly why some teams hesitate to adopt it. The barrier isn’t the system. It’s the doorway.
So we pair every InfraPro adopter with an Emeran support engineer — someone who has actually run electrification projects, not a generic helpdesk agent. They guide you through the system on your real work, answer the operational questions you’d normally have to figure out alone, and step back the moment you don’t need them.
No retainer. No lock-in. We expect you to outgrow us.
The difference is who picks up.
- ×Generic agent reading from a knowledge base
- ×Doesn’t understand your domain
- ×Replies on its own SLA, ticket-by-ticket
- ×Helps you use the software. Stops there.
- ✓An assigned engineer who has run projects like yours
- ✓Knows electrification, not just the software
- ✓Guided sessions on your real project data
- ✓Answers the operational questions, not just the UI ones
From friction to fluency — in four stages.
01
Configure
We set up InfraPro for your project — team, roles, milestones, materials, budgets, suppliers. You start from a working system, not a blank screen.
02
Guided sessions
Your support engineer walks you through the real workflows on your own data — costing, scheduling, procurement, reporting. Not a generic demo: your project.
03
On-call support
As you start running things, your engineer is reachable for the operational questions that arise. Real answers, fast — from someone who has run electrification work.
04
Release
When you’re fluent, step down the support tier or release entirely. You keep InfraPro and full ownership of your data. We’re here if you ever need us again.
The kind of operational anxieties no one wants to admit out loud.
Most teams reach for spreadsheets, WhatsApp, and a Saturday evening of reconciliation to answer questions that span operations, materials, safety, fleet, and reporting. InfraPro answers them in seconds — from data your team is already capturing.
Operations
“Where are we behind schedule — and which milestone is at risk first?”
A schedule confidence read from current pace and remaining scope. Slippage is flagged with cause and recovery options before it becomes a crisis.
“Which crews are on which sites this week, and what is each one tasked with?”
Live crew allocation by site, by day, against the work front. Reassignments take seconds and propagate to everyone who needs to know.
“How many connections, poles, or spans have we completed against contract target?”
A running tally by site, phase, and category — against contract milestones, with the gap to the next billable certification visible.
Materials & Stores
“What’s our cable, conductor, and fittings inventory across sites — and where are we about to run short?”
Live stock by site, forecast against the next four weeks of work front. You procure before crews are idle, not after.
“What materials were issued from stores — and how much actually got installed?”
Issue notes reconciled against installed quantities. The variance — wastage, shrinkage, returnable scrap — is visible per crew and per site, not buried in next month’s stock-take.
“What materials need to be purchased before next month’s work front?”
A procurement list generated from the schedule, current stock, and supplier lead times. Your support engineer turns it into POs you can release Monday morning.
Health & Safety
“Has every lineman on this site got a valid permit-to-work for the voltage they’re switching?”
Permit-to-work currency tracked by individual, voltage class, and site. Expiries surface before someone shows up on a job they shouldn’t be on.
“When was the last toolbox talk for this crew, and who attended?”
Toolbox-talk records with attendance, topic, and date — per crew, per site. Audit-ready instead of audit-panicked.
“Are near-misses and incidents being logged in real time — or only when an auditor asks?”
A simple in-the-field reporting flow. Trend reports surface patterns before they become serious, with corrective-action follow-up tracked to closure.
Vehicles & Fleet
“Where are our project vehicles right now — and what is each one tasked with?”
Live vehicle assignment by site, by job. The crane truck isn’t unaccounted for at 2pm because someone re-tasked it without telling anyone.
“How much fuel did each truck consume this week, and is anyone running an unusual variance?”
Per-vehicle fuel against expected. Outliers are flagged for the conversation you’d otherwise have to discover three months later in a fuel-card audit.
“When is the next service or statutory inspection due — and is it scheduled?”
Service intervals, statutory inspections, and insurance renewals tracked centrally. Nothing comes due unannounced.
Reporting & Compliance
“What’s the percentage completion against contract milestones, by site?”
A live rollup — civil, line works, transformer, energisation — against your contracted bill of quantities. No month-end reconciliation required.
“What’s the variance between planned and actual cost per pole, per connection?”
Unit cost analytics from the data you’re already capturing. Where you’re running over, the line items causing it are right there.
“Are the test certificates, as-builts, and inspection records ready for the utility’s submission?”
Compliance documentation rolled up against the utility’s submission template — with what’s missing visible weeks before the deadline, not the night before.
NoteThese are real questions Emeran teams answer on their own projects every week — across operations, materials, safety, fleet, and reporting. Your support engineer’s job is to make sure your team can answer them just as quickly.
We expect you to outgrow us.
That’s the point.
Our success is measured by how soon you confidently step down the support tier. Most clients are running independently within 6–12 weeks — and we’re proud of that.
A team that runs InfraPro on its own — and a project running cleanly.
A project run cleanly
First-phase delivery with experienced engineering eyes on it — budgets tracked, schedule held, suppliers managed.
A team that owns InfraPro
Your project managers, site engineers, and finance folks fluent in the system — able to answer their own operational questions next time.
No ongoing Emeran cost
When you step down or release, it ends. You keep InfraPro and full ownership of your project data. We’re available if you want us back — you’re not committed to anything.
Adopting InfraPro for a new project? Bring an engineer with you.
Tell us the scope and timeline. We’ll come back with what an onboarding engagement would look like.